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T&C's

Terms and conditions of bookings and some regular asked questions

Details of contracts & what to expect 

Ethical and Moral Responsibilities

Member of the British Association of Counselling and Psychotherapy (BACP) abiding by the BACP Ethical Framework for Counsellors and Psychotherapists. Furthermore, fully insured and adhere to GDPR 2018.

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Confidentiality

Confidentiality is the basis of counselling though there are times when confidentiality may have to be breached:

· If there is imminent risk of you inflicting serious harm to yourself or others

· If you disclose information about a child or adult experiencing abuse, or being at imminent risk of abuse

· If there is information given about, drug trafficking, money laundering, intended or actual serious crime or terrorism

· If I am required to do breach confidentiality by a judge in court, or a circuit magistrate

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Location

Sessions take place

- 2nd Floor, Station Plaza Healthcare Centre, Hastings, East Sussex

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Payments

Payments are to be made before sessions either at time of booking or through the invoice.

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Records of Sessions

Written notes from our sessions in a safe and locked space. Notes from sessions will not contain identifiable information and are for my professional use only.

 

In person counselling contract

The standard client/counsellor contract remains in place with the addition of below.

 

Counsellor Responsibilities

  • To be available at the agreed time and notify you in advance if the session needs to be cancelled

  • To offer a quiet, private, and undisturbed setting for our counselling

  • To maintain safe, professional boundaries

  • To regard all contact and information as confidential unless I have reasonable doubt (as specified in Confidentiality section)

  • To work within the BACP Ethical Framework including regular supervision

  • To review the counselling relationship at session

  • Offer a private and confidential space to deliver telephone or online platform sessions

  • If online sessions are being used, To be on the platform ready to start at agreed time.

  • To call you for the agreed session time

  • If you do not answer or are not online for the agreed session time, I will attempt to contact you again. If there is no response 15 minutes into the session time, it will count as a session not attended

  • If there is a technological breakdown during the session, I will attempt to reconnect with you for 5 minutes. If there is no answer from you, Failure to reconnect after 15min will result in a lost session will be rescheduled.

  • If online sessions are being used, Very Therapy and myself are not liable for software issues or technical problems experienced with your software or connection

  • If phone is being used, I will ensure I am in a private and confidential space where I will not be engaging in other activities

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Client Responsibilities

  • To attend session booked

  • Where possible give minimum of 24 hours’ notice by email when cancelling or changing an appointment

  • To be respectful and non-aggressive.

  • To test Wi-Fi and device connections prior to the session time to ensure easy connection

  • If there is a technological breakdown I will attempt to log on again

  • If there is a telephone connection problem I understand you will attempt to call me

  • I will ensure that I am in private/quiet uninterrupted space suitable for video therapy before the session

  • I will remain fully clothed before/throughout and until the meeting ends

  • I will turn off other digital devices and close all tabs on the desktop

  • I will tell the you if I wish to end the therapy session before logging off

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